What we collect
Your intake video and its transcript, audio and typed answers, documents you upload, messages, and account and billing details. We never create face or voice biometric data such as face geometry or voiceprints.
How AI is used
AI drafts problem statements, asks diagnostic and stakeholder questions, writes summaries and Premium quarterly reports, and AI agents build deliverables. A consultant checks every deliverable before release. Inquew never uses your data to train AI models.
Stakeholder interviews
Clients can invite teammates to answer questions about a problem through a link, without an Inquew account. We collect the name, department, role and optional email they give, their answers, and any documents they attach. Spoken answers are turned into text and the audio is not kept. Their answers go only to the client who invited them and the Inquew team, are never used to train AI, and the client can delete them at any time. Interview links expire after 7 days and the client can turn them off sooner.
Before you upload
Please black out sensitive details first. Do not upload financial statements, Social Security or driver's license numbers, bank details, API keys or trade secrets.
How we protect it
Every record is tied to your account and checked on every request, so no other client can see it. Files are stored privately and only ever shared through short-lived signed links. Inquew never shares your information or trade secrets with competitors, and every deliverable is custom to your problem and documents.
How long we keep it
While your account is active, so future diagnostics build on what you've shared, until you delete it. Our AI providers may keep a temporary copy for a limited time for abuse monitoring (up to 30 days at OpenAI), then delete it. Completed deliverables, purchase records and terms acceptances are kept for 7 years for legal and accounting purposes.
Delete or download
In Account › Data and privacy you can delete your recordings and transcripts, download a copy of your data, or delete your account. Deleting your account erases your recordings, transcripts, diagnoses, files, interviews and messages straight away; order and payment records are kept for 7 years as described above.
Service providers
Inquew uses these companies to run the service. Each handles only the data it needs, under a data processing agreement.
| Provider | What it does | Data it handles |
|---|---|---|
| Vercel | Hosts the Inquew website and app | Everything passing through the site while it's in use |
| Supabase | Database and file storage | Account details, recordings, transcripts, uploads, messages and deliverables |
| OpenAI (Whisper API) | Turns video and audio answers into text | The audio from your recordings |
| Anthropic (Claude API) | Drafts problem statements, questions, summaries and deliverables | Transcripts, answers and the documents used for your work |
| Stripe | Processes payments | Name, email and card details. Inquew never sees your full card number. |
| Resend | Sends email notifications | Your name, email address and the notification's content |
OpenAI and Anthropic don't train their models on data sent through their APIs. We'll update this list before adding a new provider.
Contact
Questions or requests about your data? Send us a message.